Terms and conditions

1. Introduction

Welcome to Golden Palace in Yala (“Goldenpalace.lk”). This Website is owned and operated by Golden Palace we. By accessing or using our Website, you agree to be bound by the following terms and conditions, including any additional terms and policies referenced herein. If you do not agree to these Terms, you may not access or use the Website.

2. Definitions

In these Terms:

“Customer” refers to any individual accessing the Website or placing an order.
“Services” refers to the food ordering facility and related services offered through the Website.
“Order” refers to a purchase request made by a Customer through the Website.

3. Eligibility

To use our Services, you must:

Be at least 18 years old.
Provide accurate and complete information during the registration or ordering process.
Agree to these Terms in their entirety.

4. Account Registration

To place an order, you may need to create an account. When creating an account:

You agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.

5. Ordering and Payment

5.1 Ordering Process

Orders can be placed directly through our Website by selecting items, specifying preferences, and completing the checkout process.
Once an order is placed, you will receive an order confirmation via email or SMS.

5.2 Pricing

All prices are displayed in local currency and include applicable taxes unless otherwise stated.
Prices are subject to change without prior notice.

5.3 Payment

Payment can be made through the payment methods specified on the Website.
Orders will not be processed until payment is successfully completed.
You agree to provide valid payment details and authorize us to charge the total amount of your order.

6. Delivery

6.1 Delivery Area

Delivery is available only within specified areas, as outlined on the Website.

6.2 Delivery Time

We strive to deliver orders within the estimated delivery time. However, delays may occur due to unforeseen circumstances.

6.3 Delivery Responsibility

You are responsible for providing accurate delivery information. We are not liable for delays or issues caused by incorrect details.

7. Refunds and Cancellations

7.1 Cancellations

Orders can be canceled before they are processed. Once processed, cancellations are not permitted.

7.2 Refund Policy

Refunds may be granted in the event of incorrect or missing items. Requests must be submitted within 24 hours of delivery.
Refunds will be processed through the original payment method.

8. Use of the Website

8.1 Prohibited Activities

You agree not to:

Use the Website for unlawful purposes.
Interfere with the Website’s operation or security.
Copy or reproduce any part of the Website without our consent.

8.2 Intellectual Property

All content on the Website, including text, images, logos, and trademarks, is the property of Golden Palace and protected by copyright laws.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Limitation of Liability

To the extent permitted by law, we are not liable for:

Indirect, incidental, or consequential damages arising from the use of our Services.
Errors, interruptions, or delays in the Website’s functionality.

11. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes shall be resolved in the courts of .

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Continued use of the Website constitutes acceptance of the updated Terms.

13. Contact Information

If you have questions about these Terms, please contact us at:

Golden Palace Email: Info@goldenpalace.lk

Phone:

Address:

14. Entire Agreement

These Terms constitute the entire agreement between you and Golden Palace regarding the use of the Website and Services.