Golden Palace (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Golden Palace in Yala (the “Website”), or use our food ordering services. Please read this policy carefully to understand your rights and our practices regarding your information.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and physical address.

• Order Information: Details of your orders, including food preferences and delivery instructions.

1.2 Non-Personal Information

• Technical Data: IP address, browser type, operating system, and other device-related information.

• Usage Data: Pages viewed, time spent on the Website, and other analytical data.

1.3 Payment Information

• Payment Details: Credit/debit card numbers, billing address, and transaction data (processed securely via third-party payment processors).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

• To process and deliver your orders.

• To manage your account and provide customer support.

2.2 Communication

• To send order confirmations, updates, and promotional messages.

• To respond to inquiries and provide assistance.

2.3 Improving Our Services

• To analyze website usage and improve functionality.

• To develop new menu items and enhance user experience.

2.4 Legal Compliance

• To comply with legal obligations, such as tax reporting and fraud prevention.

3. Sharing Your Information

We may share your information with:

3.1 Service Providers

• Third-party vendors who assist in payment processing, delivery services, and website analytics.

3.2 Legal Obligations

• Government authorities or legal entities when required by law.

3.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our Website uses cookies to:

• Remember your preferences and enhance your experience.

• Track website usage for analytics.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and secure servers. However, no system is entirely foolproof, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.

• Correction: Update inaccurate or incomplete information.

• Deletion: Request the deletion of your data.

• Objection: Object to data processing for certain purposes.

• Data Portability: Receive a copy of your data in a structured format.

To exercise these rights, contact us using the details provided below.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Children’s Privacy

Our Website is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

10. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and significant updates may be communicated via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: Info@goldenpalaceyala.com

• Phone: +94 (0)XX-XXXXXXX

• Address: Golden Palace, Yala, Sri Lanka